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Please fill in this form if you have a problem you cannot solve.
Silk Evo S4
1. NOT ADJUSTABLE & BEEP TONE
The bed is not adjustable, responds with a beep when buttons are pressed and the light on the hand control is on.
- 1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
- 1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
- 1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.
2. NOT ADJUSTABLE & NO SOUND
The bed is not adjustable and makes no sound. Follow the steps below:
- 2a. | Check whether the power plug is properly inserted in the socket.
- 2b. | Remove the screws of the back cover and carefully remove it.
- 2c. | Check that the control box is working by checking that the green light is on. Is it not lighting? Follow 2d. Does it light up? Follow 2e.
- 2d. | Under the base plate, check that the bed's power cable is properly plugged in.
- 2e | Is the light on but the bed not working? Open the control box and push the cable firmly.
3. HEATING DISPLAY DOES NOT WORK
The heating display is not working. Follow the steps below:
- 3a. | Look at the bottom of the seat to see if a blue light is visible on the adapter.
- 3b. | Then loosen the cap at the back.
- 3c. | If the light from 3a does not light up, check that the power cable is properly inserted in the adapter. Push it in firmly.
- 3d. | If the light is on, then check whether the black plug is seated properly. It should be attached in the red connector. If this does not work, complete the form.
