Completed all steps?
Please fill in this form if you have a problem you cannot solve.
Facial beds
1. NOT ADJUSTABLE & BEEP TONE
The bed is not adjustable, responds with a beep when buttons are pressed and the light on the hand control is on.
- 1a. | The light on the hand control is flashing. This means the bed is in safe/safety mode.
- 1b. | You can reset the bed by pressing the arrows on the second row from the top simultaneously until the intermittent beep stops automatically. This takes about 6 seconds.
- 1c. | All functions must be set to the 0 position. This means that the three functions on the top row need to go down until the lowest position is reached. Once all positions are in the 0 position, the bed should work again.
2. NOT ADJUSTABLE & NO SOUND
The bed is not adjustable and makes no sound. Follow the steps below:
- 2a. | Check whether the power plug is properly inserted in the socket.
- 2b. | Check under the bottom plate to make sure the bed's power cable is properly plugged in. Still not working? Fill in the service form.
3. HEATING DISPLAY DOES NOT WORK
The heating display is not working. Follow the steps below:
- 3a. | Loosen the screws of the cap, on both sides.
- 3b. | Please carefully remove the cap from the bottom.
- 3c. | Check under the mattress whether the blue light on the adapter is working. Is it on? Follow 3d. Is it not lighting up? Follow 3e.
- 3d. | If the light is on, check whether the power cable is properly inserted in the adapter. Push it firmly in. If this does not work, complete the service form.
- 3e. | If the light does not light up, loosen the cap at the back.
- 3f. | Check whether the black plug is seated properly. It should be attached in the red connector. If this does not work, complete the form.
